Return and Refund
Return & Refund Policy
We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 3 days of receiving your order.
1. Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition as received.
- Original tags and packaging must be intact.
- Proof of purchase or receipt is required.
- You must contact us before sending the item back.
2. How to Request a Return
To request a return, contact us at:
Email: oryaa.store@gmail.com
Items returned without prior approval may not be accepted.
3. Damaged or Incorrect Items
Please check your order when you receive it. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide a suitable solution.
4. Non-Returnable Items
The following items cannot be returned:
- Perishable products.
- Personalized or custom-made products.
- Personal care/beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale items.
- Gift cards.
If you are unsure whether your item qualifies, please contact us before returning it.
5. Exchanges
For an exchange, you may return the original item. Once your return is approved, you can place a new order for the replacement item.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at:
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